Finlay Carson MSP

Galloway and West Dumfries

COVID-19 (CORONAVIRUS) Information- Energy Suppliers

 

If you are experiencing financial difficulties paying your energy bill, please read the following information:

  • Customers who are unable to top up their meter or can’t afford to pay their bills should get support from their supplier. You are advised to contact your energy supplier immediately to discuss how you can be kept on supply.
  • If you are a pre-payment or pay as you go customer who cannot leave your home, your provider should help you stay supplied. This could mean someone else can be sent to top up your card, a pre-loaded gas or electricity card is sent in the post, or funds are added to your credit.
  • Disconnection of credit meters will be completely suspended. If you are in financial distress, you may also be able to have your debts or bill payments reassessed, paused or reduced where needed.

 

Utilities

Scottish Power

Coronavirus (COVID-19) information for Scottish Power customers

https://community.scottishpower.co.uk/t5/Extra-Help/Coronavirus-COVID-19-information-for-ScottishPower-customers/ta-p/15029

SSE

Coronavirus and your energy

https://sse.co.uk/help/coronavirus-questions-and-answers

 EDF Energy

Coronavirus – your questions answered

https://www.edfenergy.com/coronavirus-advice

British Gas

Coronavirus update, energy advice and FAQs

https://www.britishgas.co.uk/business/coronavirus-update

Npower

Coronavirus (COVID-19) and prepayment customers

https://www.npower.com/help-and-support/coronavirus/prepayment/

EOn

Updates on Coronavirus (COVID-19)

https://www.eonenergy.com/coronavirus-update.html